This Privacy Policy explains what personal data puma77 collects from members, why we collect it, how we use and protect it, and what rights you have over your information.
Six commitments that underpin how puma77 handles your personal information.
puma77 collects personal data only for specific, explicitly stated purposes. We do not use your data in ways that are incompatible with the purposes disclosed at the time of collection.
We collect only the minimum personal data necessary to provide our services and meet our regulatory obligations. We do not collect data speculatively or beyond what is operationally required.
All puma77 systems are built with data security as a foundational requirement. 256-bit SSL encryption, access controls, and regular security audits protect your personal data at every layer.
puma77 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Your data belongs to you โ we are its custodian, not its owner.
This Privacy Policy is written in plain, accessible English. We commit to keeping it current and notifying members of material changes. No hidden data practices โ what you see here is what we do.
You have the right to access, correct, and request deletion of your personal data held by puma77. We respond to verified data subject requests within 30 days, free of charge for reasonable requests.
This Privacy Policy applies to all personal data collected by puma77 through puma77.club and any related mobile or web applications. By registering a puma77 account, you acknowledge that you have read and understood this Policy.
puma77 ("puma77", "we", "us", "our") is the operator of puma77.club, an online casino and sports betting platform serving members across Malaysia and internationally. For the purposes of this Privacy Policy, puma77 is the data controller in respect of your personal data collected through the Platform.
puma77 operates under applicable international gaming authority regulations. Our commitment to data privacy is embedded in our operational and technical practices, and we take our obligations as a data controller seriously.
puma77 collects the following categories of personal data from members and prospective members:
2.1 Identity & Contact Data
2.2 Verification & KYC Data
2.3 Financial Data
2.4 Technical & Usage Data
2.5 Communications Data
puma77 collects personal data through the following channels:
Direct collection: Data you provide when registering a puma77 account, completing KYC verification, making a deposit or withdrawal request, contacting our support team, or participating in a promotion.
Automated collection: Technical and usage data collected automatically when you access the Platform, including data gathered through cookies, web beacons, and similar tracking technologies (see Section 8).
Third-party sources: Identity and fraud verification data from third-party KYC service providers; payment processing data from our payment partners; and, where applicable, data from gaming regulatory databases used to enforce self-exclusion obligations.
puma77 processes your personal data for the following purposes and on the following legal bases:
puma77 does not sell your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate contractual protections:
5.1 Service Providers. Third parties engaged by puma77 to provide operational services, including: payment processing partners (e.g., FPX, DuitNow, and e-wallet providers), KYC and identity verification providers, cloud hosting and infrastructure providers, customer support platform providers, and game content providers (e.g., Pragmatic Play, PG Soft, Evolution Gaming). All service providers are bound by data processing agreements that restrict their use of your data to the purposes for which it was shared.
5.2 Regulatory Authorities. puma77 may disclose personal data to gaming regulators, financial intelligence units, law enforcement agencies, or other government authorities where required to do so by law, court order, or regulatory directive. We will notify affected members of such disclosures where legally permitted to do so.
5.3 Responsible Gaming Databases. Where required by our gaming licence, puma77 shares self-exclusion data with national or international responsible gaming databases to give effect to self-exclusion requests across multiple operators.
5.4 Business Transfers. In the event of a merger, acquisition, or sale of all or part of puma77's business, personal data may be transferred to the acquiring entity as part of the transaction, subject to equivalent data protection commitments.
puma77 operates internationally and may transfer personal data to countries outside Malaysia for processing by our service providers. Where such transfers occur, puma77 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to the protections provided under this Policy.
Safeguards for international transfers include: standard contractual clauses approved by the relevant data protection authority; transfers to service providers in jurisdictions recognised as providing an adequate level of data protection; and binding corporate rules where applicable.
puma77 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with puma77's data destruction procedures.
puma77 uses cookies and similar tracking technologies on the Platform for the following purposes:
8.1 Strictly Necessary Cookies. These cookies are essential for the Platform to function correctly. They maintain your login session, remember your account preferences, and enable security features such as CSRF protection. These cookies cannot be disabled without impairing the functionality of the Platform.
8.2 Analytics Cookies. puma77 uses first-party analytics to understand how members navigate the Platform, which pages are most visited, and where members encounter difficulties. This data is used to improve the Platform experience. Analytics data is aggregated and does not identify individual members.
8.3 Functional Cookies. These cookies remember your preferences โ such as your preferred language, last-visited game category, and display settings โ to personalise your experience on subsequent visits to puma77.
8.4 Managing Cookies. You may control cookies through your browser settings. Disabling strictly necessary cookies will impair your ability to use the Platform. For other cookie categories, you may opt out without affecting core Platform functionality. Note that clearing cookies will log you out of your puma77 session.
puma77 implements the following technical and organisational security measures to protect your personal data:
While puma77 takes significant steps to protect your data, no internet transmission is completely secure. You are responsible for keeping your puma77 account credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.
Subject to applicable law, you have the following rights in respect of your personal data held by puma77:
To exercise any of the above rights, contact puma77 via live chat or at [email protected]. We will verify your identity before processing any request and will respond within 30 days. For complex or numerous requests, this period may be extended by a further 30 days with prior notice.
puma77 is strictly for individuals aged 21 and above. We do not knowingly collect personal data from persons under 21. If we become aware that personal data has been collected from a person under the age of 21, we will promptly close the relevant account and delete the associated data in accordance with our data retention policy.
If you believe that a person under 21 has registered a puma77 account, please contact us immediately via live chat or at [email protected].
puma77 may update this Privacy Policy from time to time to reflect changes in our data practices, service offerings, or applicable law. When we make material changes, we will notify registered members via their registered email address or via a prominent notice on the Platform at least 14 days before the changes take effect.
The effective date at the top of this Policy indicates when the current version took effect. We recommend that you review this Policy periodically. Your continued use of the Platform after the effective date of any amendment constitutes your acknowledgement of the updated Policy.
If you have questions about this Privacy Policy, wish to exercise a data right, or wish to raise a concern about puma77's data practices, please contact us through the following channels:
Live Chat: Available 24/7 at puma77.club โ average response under 5 minutes
Email: [email protected]
puma77 support operates in English, Malay, and Mandarin. For members across Malaysia โ whether you're in Kuala Lumpur, Penang, Johor Bahru, or elsewhere โ live chat is the fastest channel for privacy-related enquiries. We aim to acknowledge all written privacy requests within 2 business days.
Confident in our privacy practices? Join over 500,000 Malaysian members on puma77 โ Malaysia's most trusted online casino and sportsbook. Deposit via TnG eWallet, Boost, or DuitNow. All in MYR.
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